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Human-Centered | Design
Human-Centered Design is a framework-oriented method of collaboration that aims to create better experiences for the communities that they aim to serve.
Not fashion, interior, or (strictly) product design, HCD is a multi-disciplinary design thinking methodology which draws from the practices of ethnography, cognitive psychology, interaction, and user experience design to impact services and systems design projects.
Design Types
Human-Centered Design
Human-Centered Design can be both systems and service design, but it's main focus is driven more on learning from and empathizing with the people and communities which we are serving, while following the framework of three main phases to build solutions and iterate on.
IDEO describes being a Human-Centered Designer as, "starting from a place of not knowing what the solution to a given design challenge might be... it is only by listening, thinking, building, and refining our way to an answer do we get something that will work for the people we’re trying to serve."
UX/UI Design
Mobile and Desktop UX/UI Design is product focused and centered on our user base.
The goal is to build retention and increase acquisition using similar design methodologies to make the product more desirable for our target customers.
Note: I no longer accept requests for website builds for individuals or small businesses. Please reach out to me to view my full UX/UI portfolio and live sites, as well as current mobile applications, I am currently contracted to design and develop with the City of Austin.
Systems Design
Systems Design includes aspects of Human-Centered Design and Service-Level Design in terms of stakeholder alignment.
In this project, I was able to build a coalition network of partners who focused on the single vision of improving grade-level reading outcomes for children in the Austin area before they enter the 4th grade.
Service Design
Service Design is a specialized discipline of design that focuses on internal infrastructure, resilience in organizational outcomes in a program setting and in the delivery of products to end-users. It is at the Intersection of Customer Service, Customer Experience and User Experience
It is an omni-channel, strategic mode of design, facilitation and delivery, with emphasis on creating internal alignment for better process outcomes in the long-term.
